East Anglian housebuilder, Denbury Homes, has capped a successful year by achieving a 5* rating in the Home Builders Federation (HBF)’s annual survey of customer satisfaction.
Results of the HBF’s national new homes customer satisfaction survey are published annually in March, making this the company’s first rating as Denbury Homes. Formerly Hopkins & Moore, Denbury Homes rebranded last year following the sale of sister company, Hopkins Homes. The census is completed by new home purchasers and covers the 12 months from October 2021 to September 2022.
To achieve a five-star rating, 90% or more of the homeowners surveyed must confirm they would recommend their builder to family or friends. Denbury Homes achieved an enviable score of 93.8% placing them firmly within the five-star band.
Sara Raven, Director of Sales and Marketing at Denbury Homes said: “We are over the moon to have achieved a five-star rating in our first year operating as Denbury Homes. We have worked hard to ensure that our customers feel confident in the service they receive from their first enquiry through to completion and beyond.
“As a family business we believe in building relationships with our buyers so that we can work together to make the sales process as stress free as possible. When issues do arise, our team is on hand to help solve it as quickly and effectively as possible.”
In addition to the recommend a friend rating, Denbury Homes scored an equally impressive 93.9% for build quality and the standard of finish in their homes.
Nick Holmes, Director of Operations said: “Our construction teams take great pride in developing high-quality new homes. The Denbury site team and our excellent supply chain are committed to consistency and continuous improvement, and the fantastic feedback from our homeowners is a testimony to their hard work and dedication.
“To ensure we continue fulfilling our exceptional standards, we carefully review and consider each individual survey with feedback from our homeowners, whilst implementing an internal checking system for all key components of the build alongside our warranty provider sign-off and best practice guides. We also allow sufficient time within our build programs for an in-house pre-handover inspection, which checks finishes and functionality before new homeowners pick up their keys.
“And it does not end there; we have an excellent Customer Service team who remain on hand for customers and homeowners at every step of their journey.”
Sara added: “To further highlight our commitment to excellent and transparent customer service, we have registered for the New Homes Quality Board’s new code of conduct. All reservations placed from June 2023 will be covered by the new scheme which has been designed to provide greater clarity for customers.”
