East Anglian housebuilder, Denbury Homes, has been awarded a five-star rating in the Home Builders Federation (HBF)’s annual survey of customer satisfaction for the third consecutive year.
Results of HBF’s national new homes customer satisfaction survey are published annually in March. Homeowners were asked if they would recommend their builder to family or friends. Denbury Homes secured the highest possible rating of five stars.
This is the company’s third consecutive five-star rating, achieved in just its third year of operating as Denbury Homes, an accomplishment that solidifies its position as a premium builder.
Lee Barnard, CEO at Denbury Homes said: “We are thrilled to have earned five-star status for the third consecutive year, an incredible achievement in just our third year as Denbury Homes. This result reflects the care, attention, and excellent service provided by the entire Denbury team, re-enforcing our commitment to delivering outstanding service to our customers.”
Sinead Benton, Head of Customer Care, added: “As a family-run business, building authentic relationships with our customers is at the heart of what we do. From the very first call or visit, we go the extra mile to ensure every customer feels supported and confident in the capable hands of our dedicated team.
“Whether in customer service, aftercare, construction, or sales, every team member treats our customers’ homes with the same care and attention as they would their own. This unwavering commitment has become a hallmark of what we proudly call the Denbury Difference.”
In addition to the recommend a friend rating where Denbury Homes scored a remarkable 97.4%– well above the 90% benchmark for five-star classification, Denbury Homes scored an outstanding 100% for build quality and the standard of finish in their homes.
“This is a moment of immense pride for us, reflecting our dedication to building quality homes. From exceptional craftsmanship that blends seamlessly with the local surroundings to thoughtful architectural considerations and meticulous attention to detail, we create homes that families can cherish for generations.”
Lee continued: “We are so proud of the homes we build and the team that builds them, it has been such an achievement to have that reflected in this five-star recognition!”
Denbury Homes currently has homes available in some of the most sought-after locations across Suffolk, Essex and Cambridgeshire, to find out more visit www.denburyhomes.co.uk.
